Refund policy

Return Policy

At Black Alpha Brand, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return it under the following conditions:

Return Eligibility:

  • Items must be returned within 7 days from the date of delivery.

  • Items must be unworn, unwashed, and in their original condition with all tags attached.

  • We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense.

  • Items must be purchased directly from our website.

Non-Returnable Items:

  • Gift cards

  • Final sale/discounted items

  • Custom orders or personalized items

  • For hygiene reasons, tights, underwear, pajamas, swimsuits, socks, and masks cannot be returned;

  • Sample items;

  • Deliberately damaged items

  • Items deemed to no longer be required due to delayed delivery are delayed due to misinformation provided to Black Alpha Brand such as the recipient’s incorrect phone number or shipping address.

How to Initiate a Return:

  1. Contact our customer service team at info@blackalphanyc.com to request a return authorization.

  2. Once approved, pack the items securely in the original packaging.

  3. Ship your return using a trackable shipping service to 4730 Littlejohn St, Baldwin Park, CA 91706.

Refund Process:

  • Upon receiving your return, we will inspect the item.

  • Refunds will be processed to the original payment method within 5-7 business days.

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.

For any additional questions regarding returns, please contact us at info@blackalphanyc.com.